Dugout Sports
About Us
Your Baseball-Softball Specialty Store
The Dream
Tim and Lisa Dutton created this business because they needed a store to provide high-quality products for their kids and the teams they coached. The absolute dream was to provide a location to stock the best available products and complement it with a staff of experts to serve our community with a fanatical customer service experience.
No store on the north side of Houston was providing this product, and the stores that Tim generally purchased his products from lacked the knowledge and customer service experience he felt customers deserved.
The Creation of Dugout Sports
After a poor experience hunting for the right sports equipment for his daughter, Tim realized the need for more expertise and excellent customer service in the industry was creating a barrier for many families and local sports teams to be able to outfit their players confidently.
Shortly after this experience Dugout Sports was created, and roughly six months later, it opened its doors in the Woodlands, Texas, area. Dugout Sports started just as a retail store, but after a few years of servicing individual customers, local tournament teams, and high schools for their hard goods needs, the customer base enjoyed the professionalism and service they were receiving and started asking for more services, especially regarding uniform options.
To address this need, in 2007, Dugout Sports purchased its own screen-printing shop and started producing in-house uniforms for the local leagues, tournament teams, high schools, etc.
Business Expansion
In 2010, Dugout Sports moved out of its original 3,200 sq. ft. store and expanded into its current 9,800 sq. ft. store. In doing this, Dugout Sports could add other services, including their own embroidery machines and small platform sublimation machines. The business continues to grow, and with the screen-printing and embroidery services, Dugout Sports has opened itself up to all sports. From a retail standpoint, Dugout Sports is still a local leader, stocking baseball and softball products from all of today’s top brands.
Customer Base
Dugout Sports‘ customer base includes baseball/softball teams, football, basketball, volleyball, soccer, golf, and several other sports. Other large groups served include churches and corporate accounts. In addition, the Dugout Sports customer base has grown into the collegiate ranks in taking care of universities such as Texas A&M, University of Houston, and Sam Houston State, to name a few.
Dugout Sports is constantly looking for ways to service its customers better. After almost 20 years in business, their core fundamentals of high-quality products, expert product knowledge, and high customer service drive the business today.
Baseball and Softball Specialists
Dugout Sports is a company that specializes in Baseball and Softball products on our retail floor. We are experts on the equipment we stock and provide exceptional customer service. We split our company in two ways: Retail Sales and Team Sales. Our Retail Sales are just that: walk-in individual customers and website sales. Our Team Sales is made up of several groups: local leagues, high schools, colleges, travel teams, and corporate accounts.
Because of the service that we have provided to the Baseball and Softball community, our Team Sales side has now grown to support other sports such as volleyball, basketball, soccer, football, and several others.
With our expansion into custom apparel production, we can take care of any group that needs uniforms, spirit wear, or any other item that needs screen-printing or embroidery. With the expansion into other sports and corporate areas, Tim and Lisa created Eagle Custom Apparel, located within Dugout Sports. Eagle Custom Apparel is the producer of our team and corporate decorated items. If you want more than baseball and softball apparel items, check out our sister website at eaglecustomapparel.com.
About Tim Dutton
“Growing up, I had a stay-at-home mom and a dad who worked hard for our family. I had great role models who were very giving and taught me how people deserve to be treated. I was raised in the church, and my church life greatly impacted my upbringing and beliefs. We were not well off and lived in the country and only had one car that my dad used for work, so extracurricular activities at school or anywhere else were never really an option.”
Tim has coached teams since he was 18 years old and has helped over 100 young female athletes, including his daughter, receive college scholarships to play softball at the collegiate level. Most recently, Tim helped lead his team to a top 10 national ranking and has helped build one of the country’s most highly respected softball organizations, with many of his players playing in the SEC, Big 12, Big 10, and several other major college conferences around the country.
Tim Dutton – Owner Dugout Sports
EXCEPTIONAL CUSTOMER CARE
“My real real dream was to provide a location that would stock the best available products and to complement that with a staff that are experts on the equipment that is being used to play the game of baseball/softball, and finally group the product and expert knowledge with a fanatical customer service experience.”
OWNER
What People Are Saying About Us
Our customers are our best salespeople and a large percentage of our new business comes from referrals.
They always have what I need.
Great customer service.
Super knowledgeable, helpful, and just nice people! We drive 3 hours just to come here and it was well worth it. Will definitely come back!
Great prices and great service
Got must of my daughter’s stuff for softball here today. I priced it all at academy as well and saved at least 20%. The staff was very knowledgeable. I had a lot of questions because this is my daughter’s first year, and they were able to answer them all.
Always offer great customer service! Have good, name brand products.
Great store and great selection
Tim and Michael are fabulous. If something isn’t right; generally from the supplier, they make it right and let you know how much they appreciate your business. I’ve been shopping at Dugout for about ten years and have enjoyed shopping there. Sadly my softball shopping days will come to an end over the next couple of years. I wish Tim and the team best wishes.
Pretty good selection of softball gloves. Quick steam available.
Great customer selection and service for baseball and softball gear.
Great customer service. Will return soon.
Great service, friendly & knowledgeable.
I’ve always like physical locations over order products via the web.
Great place for your baseball gear!
Got what I need for my kids. And locally owned. MC Elite appreciates them. Great job getting are girls to college Tim. The young man who strung my daughter’s glove goes above and beyond!!!
Matt really took great care of me this week with a new glove that I bought there that was strung a little loose at the factory. He called up their glove repair guy on the fly and had it fixed and tightened down in less than an hour. The glove repairman made a special trip to dugout just for my glove and fixed it no questions asked. Try getting that level of service from a big box store!!
Our family has been shopping at Dugout Sports for 6 years and counting. We always turn to them for our boys’ baseball needs. In addition to our family’s personal shopping, we have used Dugout to supply our uniforms for our baseball organization. Kings Baseball is always happy to answer all who inquire out at the ball fields about where we get our sharp lookin’ gear… Dugout is the way to go.
When we walk in to the store, we feel right at home. The staff is friendly, knowledgeable and dedicated to helping. They are committed to making our ordering process as streamlined as possible and are always coming up with ways to make the turnaround time as fast as it can be. They provide quality product at competitive prices and they stand behind their work. Very thankful for Dugout Sports!
Always a great experience! Staff is very knowledgeable and patient!!
The staff at Dugout Sports has a depth of knowledge on the game of softball and softball equipment that are unmatched. They work hard provide players and coaches with information necessary to achieve the highest levels of success. Their selection of equipment and training tools is greater than any other sporting goods store in the area. They continue to provide me and my oldest daughter with the tools and equipment needed for her to achieve her goals.I look forward to giving them my business as my middle child begins her softball career as well.
excellent customer service.
Always helpful and easy to work with. Go to place for your baseball needs.
Love this place, they always have the answer to your question. Never had a bad experience with them!
Local place for competitive baseball players. Great service.
Dugout Sports is a great place to find all of your baseball softball gear. The staff is always knowledgeable, helpful and most friendly!
They were very helpful picking out a softball bat.
Friendly staff and above average selection of great gloves for lefties. Will be back for my son’s needs as he grows.
Great selection, customer service and helpful staff!!
What a great Store They are the best ever !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My husband worked with Michael on our team uniforms. Michael answered every question, insured we understood everything, and delivered on his guarantee of quality uniforms. We live in Baytown, so this wasn’t close at all, but we wouldn’t go anywhere else. All of the staff is extremely helpful when shopping or gives you space when you’re just looking. They have all kinds of stuff for players, coaches and fans. You won’t be disappointed.
I was doing a favor for a family member and these folks really gave awesome customer service. I called and asked if they had what I needed. I told the young man that I was on my way. When I arrived an hour later, he had the pants waiting on me. He was really nice and answered all of our ridiculous questions. It was a great experience. I would recommend them for all of your baseball softball equipment needs.
Outstanding customer service. Purchased several different items from Dug Out Sports for my daughter including: softball glove, bat, softballs, helmet, fungo bat and batting gloves. The two employees working did a fantastic job fitting my daughter for the right equipment and answering any of our questions. They also have a live steamer to break the gloves in! It was a huge benefit to have that machine in the store. We will continue using them for softball gear.
Dugout Sports cares about me more than the sale. They do a great job and aren’t there to sell me, instead they help me. I use them to order little league uniforms, specially designed t-shirts, cleats, bats, gloves. Thanks Dugout!
LET'S GET YOU AND YOUR TEAM READY FOR THE SEASON
“Little League baseball is a very good thing because it keeps the parents off the streets.” – Yogi Berra
"Dugout Sports is a provider of baseball softball equipment as well as team uniforms. We have an expert staff that is fanatical about taking care of our customers. In addition to the baseball softball uniforms we have our own in house screen printing equipment and service many corporate customers for their screen printing and embroidery needs."
Tim Dutton - Owner
Dugout Sports
26302 I-45 North
Spring, TX 77386
Business Hours
